We are a reliable herbal incense store in USA. Selling top quality herbal incense products to K2 Lovers. We equally ship to all locations worldwide. What makes us different from other herbal incense stores is our outstanding customer support team and our timely delivery. For more information about our products, contact us via phone call, email, whatsapp or live chat. We promise you the best customer support experience you won’t find elsewhere.
Do I have to be home to receive my order?
If you choose Same-Day or Express Delivery at checkout, you will need to be home to receive your order and provide valid government-issued photo ID which proves you are 19 years of age or older.
In response to COVID-19, US Post has temporarily changed its delivery method and may take longer than usual to deliver. They will not be delivering HPM orders to your door. Instead, US Post will leave a notice card directing you to a nearby US Post Office where you can pick up your order. To retrieve your order, you will need to showvalid government issued photo ID which proves you are 19 years of age or older and reside at the shipping address of the order.
What will happen to my Same-Day or Express Delivery order if I use a PO box as my shipping address?
Same-Day and Express Delivery orders placed with a PO Box shipping address will be sent back to the HPM warehouse. Once we receive your package and process the return, a refund will be credited via the original method of payment.
Will I have to show my ID when I receive my order?
Inventory for new cannabis products such as edibles will be limited in the beginning but will increase over time.
As soon as products are replenished, they will be available on our website. We encourage you to check back regularly.
Can I pay with a prepaid credit card?
No, we only accept BTC for security reason of card theft
What should I do if I have a complaint about the quality of product I purchased at an authorized retail store?
Please reach out to us and we will start the quality complaint process for you. We may provide you with a refund or exchange. You can also reach out to us through : +1 (947) 886-3178 or via LiveChat to initiate the quality complaint process.
Can I use cannabis while pregnant or breastfeeding?
There is no known safe amount of cannabis to use during pregnancy or when breastfeeding. Cannabis use during pregnancy has been linked to low birth weight, and can harm a child’s brain development. Pregnant and breastfeeding women should not consume cannabis, as it could harm the fetus or baby.
I recently purchased a product and now the price has been lowered. Can I be refunded the difference?
No. We don’t offer price adjustments at this time.
Is my information private?
Your privacy is important to us. Read our full privacy policy.
How can I track my order?
When you submit an order through us, you will receive a confirmation email along with a link that allows you to view your order status.
Is ordering online secure?
We use one of the most secure online ordering systems available and aim to provide the highest possible security at all times. We use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and credit card details.
Can I buy online as a “guest?”
Yes. As long as you are 19 years of age or older with a delivery address, you can buy online as a guest. You are not required to register for an account in order to browse or buy any products.